The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Customer/Client Relationship Management
Taxonomy Code: TP-5000.1700
Programs that help nonprofit organizations, small businesses and other groups develop strategies for maintaining ongoing contact with their current customers and/or clients to ensure that they remain loyal. Included may be identifying and marketing related products and services that current customers/clients may also be able to use; doing follow-up calls to assure satisfaction with a product/service following a sale; establishing regular communication with customers through a newsletter, free seminars or casual visits; ensuring that staff who interact with customers/clients have good customer relations skills; and retaining sales and support staff who have built positive working relationships with customers and clients.
See providers who offer this service »
See the parent category of this service »
You might also be interested in:
Customer Satisfaction Surveys (TP-6500.1800-150)
Customer Relationship Management Software Selection (TP-3350.8000-100)