MBTA-Massachusetts Bay Transit Authority
Address
10 Park Plaza
Suite 5610
Boston, MA 02116
(617) 722-3200
Description:
Commuter rail, subway, buses, ferry, The RIDE disability transportation throughout Massachusetts. Commuter Rail Providence/Stoughton Line stops in several locations in RI including Wickford Junction, TF Green Airport, and Providence Station.
General Information
Hours:
Customer Support: Mon-Fri 6:30AM-8:00PM, Sat-Sun 8:00AM-4:00PM
Intake Process:
RIDE account- Must have in person interview at 1000 Massachusetts Avenue, 2nd Floor, Boston, to determine eligibility. Schedule trips 1-7 days in advance; add funds to account online, over the phone, in person, or by mail.
CharlieCard/CharlieTicket (Bus, Subway, Commuter Rail, Ferry)- purchase online, at fare vending machines (located at all subway stops and Lynn and Worchester/Union Commuter Rail stations), onboard, or certain retail stores. Buses and Commuter rail will also accept payment in cash.
mTicket- (Commuter Rail, Ferry)-purchase on the mTicket app, online, at fare vending machines (located at subway stops and Lynn and Worchester/Union Commuter Rail stations), onboard, or certain retail stores.
Program Fees:
Varies
Eligibility:
RIDE- People who have a disability that prevents them from using MBTA buses, subways, or trolleys all or some of the time are eligible for The RIDE.
People who are blind or have low vision, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.
Seniors, people with disabilities, middle/high school students, and young adults (18-25) enrolled in a GED or job training program are eligible for reduced fare.
Is Shelter?
No
Related Resources
Miscellaneous
Related Resource
Date of Official Change:
January 10, 2019
Legal Status:
Governmental
Related Resources
Geographies Served
Serves All Areas
Address Listings
Mailing
10 Park Plaza
Suite 5610
Boston, MA 02116
Physical (Primary)
10 Park Plaza
Suite 5610
Boston, MA 02116
Contacts
Joseph Aiello
Primary Contact
Chair of the Board
Phone Numbers
Main Phone
(617) 722-3200
Accessibility Hotline
(617) 222-2828
Toll Free
(800) 392-6100
Transit Police Emergency
(617) 222-1212
Transit Police TTY
(617) 222-1200
TTY
(617) 222-5146
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