MTM

Description

MTM is the state of Rhode Island’s non-emergency medical transportation (NEMT) manager. Medicaid recipients can receive rides to appointments with Medicaid-covered health care providers if you have no other way to get there. Non-Medicaid enrollees who qualify for the Elderly Transportation Program (ETP) can receive rides to medical services. Participants in the Temporary Assistance for Needy Families (TANF) Program/RI Works can receive monthly bus passes to pursue employment opportunities MTM coordinates with qualified transportation to offer this important benefits for Medicaid members who need to get and from Medicaid- covered services but no means of transportation. MTM also provides transportation to Rhode Island residents 60 years of age and older who do not have access to transportation for non- emergency . Medical appointments and certain other services, MTM provides Phone line for the dead and hearing impaired (TYY: 711). The Elderly Transportation Program is provided through MTM and is for Rhode Island residents 60 years of age and older who do not have access to any means of transportation. The Elderly Transportation Program provides transportation to and from medical appointments, adult day care, meal sites, dialysis/ cancer treatment and the Insight Program. Trips to and from meal sites must take place between 10am and 2pm. If you meet the age requirement and do not have access to any means of transportation, you may use the Elderly Transportation Program for rides to meal sites and the Insight Program. The program requires a $2 copay to be collected by the driver for each ride ($2 to destination and $2 back from destination). Call MTM at 1-855-330-9131. MTM complaint line 1-866-436-0457, deaf or hard of hearing phone line 711. Information you need: Name, address, zip code and phone number of healthcare provider, adult day program, meal site or other eligible destination, date of birth, proof of residency, street address and phone number at pick up location, date and time of appointment, special transportation needs requests. Types of transportation available: Public Bus: if you live within 1/2 mile of a bus stop and , your healthcare facility is within 1/2 mile of a bus stop and, you can walk 1/2 mile and you understand common signs and direction. Car/Minivan: if you cannot take the bus or walk. Wheelchair van: if you are confined to a wheelchair or ADA compliant scooter, require a lift equipped or roll-up wheelchair van, require assistance of a trained professional. You are required to sign the driver's log or electronic device upon pick up of the transport. State Fair Hearing- a State Fair Hearing is a chance for you to tell an EOHHS hearing officer why you think MTM's decision is wrong. You may bring a friend, relative or lawyer to the State Fair Hearing. If you want free legal help, call Rhode Island Legal Services.

Hours

Call for routine appointments Monday - Fridays from : 8am-5pm. Members may call to request transportation 24 hours a day ,7 days a week.

Eligibility

- Medicaid recipients can receive rides to appointments with Medicaid-covered health care providers if you have no other way to get there. - Non-Medicaid enrollees who qualify for the Elderly Transportation Program (ETP) can receive rides to medical services. - Participants in the Temporary Assistance for Needy Families (TANF) Program/RI Works can receive monthly bus passes to pursue employment opportunities.

Fees

No Fees, $2 copay to be collected by the driver for each ride ($2 to destination and $2 back from destination)

Intake Procedure

To schedule transportation: Call 855-330-9131 (TTY: 711). You must call at least 48 business hours before your appointment, unless your trip is urgent.

Service Area

Statwide

Geography Served

Description

MTM is the state of Rhode Island’s non-emergency medical transportation (NEMT) manager. Medicaid recipients can receive rides to appointments with Medicaid-covered health care providers if you have no other way to get there. Non-Medicaid enrollees who qualify for the Elderly Transportation Program (ETP) can receive rides to medical services. Participants in the Temporary Assistance for Needy Families (TANF) Program/RI Works can receive monthly bus passes to pursue employment opportunities MTM coordinates with qualified transportation to offer this important benefits for Medicaid members who need to get and from Medicaid- covered services but no means of transportation. MTM also provides transportation to Rhode Island residents 60 years of age and older who do not have access to transportation for non- emergency . Medical appointments and certain other services, MTM provides Phone line for the dead and hearing impaired (TYY: 711). The Elderly Transportation Program is provided through MTM and is for Rhode Island residents 60 years of age and older who do not have access to any means of transportation. The Elderly Transportation Program provides transportation to and from medical appointments, adult day care, meal sites, dialysis/ cancer treatment and the Insight Program. Trips to and from meal sites must take place between 10am and 2pm. If you meet the age requirement and do not have access to any means of transportation, you may use the Elderly Transportation Program for rides to meal sites and the Insight Program. The program requires a $2 copay to be collected by the driver for each ride ($2 to destination and $2 back from destination). Call MTM at 1-855-330-9131. MTM complaint line 1-866-436-0457, deaf or hard of hearing phone line 711. Information you need: Name, address, zip code and phone number of healthcare provider, adult day program, meal site or other eligible destination, date of birth, proof of residency, street address and phone number at pick up location, date and time of appointment, special transportation needs requests. Types of transportation available: Public Bus: if you live within 1/2 mile of a bus stop and , your healthcare facility is within 1/2 mile of a bus stop and, you can walk 1/2 mile and you understand common signs and direction. Car/Minivan: if you cannot take the bus or walk. Wheelchair van: if you are confined to a wheelchair or ADA compliant scooter, require a lift equipped or roll-up wheelchair van, require assistance of a trained professional. You are required to sign the driver's log or electronic device upon pick up of the transport. State Fair Hearing- a State Fair Hearing is a chance for you to tell an EOHHS hearing officer why you think MTM's decision is wrong. You may bring a friend, relative or lawyer to the State Fair Hearing. If you want free legal help, call Rhode Island Legal Services.

Hours

Call for routine appointments Monday - Fridays from : 8am-5pm. Members may call to request transportation 24 hours a day ,7 days a week.

Eligibility

- Medicaid recipients can receive rides to appointments with Medicaid-covered health care providers if you have no other way to get there. - Non-Medicaid enrollees who qualify for the Elderly Transportation Program (ETP) can receive rides to medical services. - Participants in the Temporary Assistance for Needy Families (TANF) Program/RI Works can receive monthly bus passes to pursue employment opportunities.

Fees

No Fees, $2 copay to be collected by the driver for each ride ($2 to destination and $2 back from destination)

Intake Procedure

To schedule transportation: Call 855-330-9131 (TTY: 711). You must call at least 48 business hours before your appointment, unless your trip is urgent.

Service Area

Statwide

Geography Served